From Moments to Memory – Building loyalty through digital engagement

Brock will reveal how Rituals is transforming retail loyalty—from a single standout activation into a long-term strategy for emotional, digital-first engagement. Through their immersive ‘Digital’ House of Rituals, Rituals captured millions of leads and sparked serious omnichannel growth. Now, the brand is evolving toward a personalised, always-on platform—designed to turn seasonal moments into lasting habits, deepen member relationships, and become the #1 driver of both leads and customer lifetime value.